In Kuwait, the government provides glucose sensors for people with diabetes. When one turns out to be faulty, getting a replacement used to be a long process: complain, get passed on to the supplier, wait for them to schedule a call, answer their questions, then wait again for a new one to be delivered. For something people rely on every day, that’s far too slow.
This system makes it simple.
How it works
- The patient fills in a short form online, in English or Arabic, including the serial number from the box. The system checks it’s a real one.
- They get a replacement code straight away, as a QR code, along with a map of the nearest pharmacies.
- At any partner pharmacy, the pharmacist scans the code and hands over a new sensor there and then. The pharmacies keep extra sensors in stock for exactly this.
1Report it The patient fills in a short form, in English or Arabic, with the serial number from the box.
2Get a code The serial is checked, and a replacement code comes straight back, with the nearest pharmacies.
3Scan it At any partner pharmacy, the pharmacist scans the code.
4Replaced A new sensor is handed over there and then.
Behind the scenes
It’s three systems in one: the public form for patients, a portal for pharmacists, and a dashboard for the supplier. Pharmacists and the supplier sign in, and each can only see and do what their role allows.
The supplier’s dashboard shows complaints and replacements over time, every serial number and pharmacy, a map of the pharmacies, and a way to change the form’s questions themselves. Everything can be downloaded as a spreadsheet.
It’s been running since July 2025, issuing hundreds of replacements a month.